Accommodation
Check-in for our Cabernet & Merlot rooms is from 2:00pm; checkout is at 10:30am. Check-in for our Wine Barrel room is from 1:00pm; checkout is at 11:00am. In the event the guest checks out prior to their booked departure date, tariff paid for the remainder of the booked period shall be deemed as non-refundable.
Guests will be liable for all repairs or replacements in the event of damage to, or loss of, resort property caused by the guest and/or companions during their stay. All cost of repair(s) or replacement(s) is deductible from the credit/debit card nominated at the time of booking and/or the credit/debit card presented for security upon arrival. The Swan Valley Retreat reserves the right to charge an excessive cleaning fee of $150.00 upon check-out for extreme cleaning requirements.
All rooms are designed for a maximum of two (2) adult guests only. We are an adults only retreat and therefore children are not allowed at our retreat.
Smoking & Fire Restrictions
NO SMOKING is allowed at any time in the rooms or on the balconies. Due to fire restrictions. NO SMOKING will be allowed at any area on property at all between October 1st and May 31st. No campfires, candles, lanterns or any other form of naked flames are permitted during the fire restriction. Breach of this condition may result in immediate termination and eviction. If there is evidence of smoking inside the room, an additional $300 fee will be charged to your credit card.
Parties
We request there be no disturbance of neighbours, no undue noise, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 9 pm. Breach of this condition may result in immediate termination and eviction.
Wedding Parties
We are a secluded retreat that is based on peace & quiet and relaxation. Therefore, out of respect for our other guests, we can't allow for wedding parties to get ready at our retreat. If you book our retreat for a wedding party and do not inform us then we reserve the right to refuse your booking on the day of check-in. Our maximum room occupancy for each room is two people.
Payment Policy
The balance for all accommodation and day spa bookings will be payable at the time of check- in.
You will be charged a $50 deposit at the time of booking. This deposit is for admin related expenses and is non refundable in the event of the cancellation of your booking. You are welcome to change the date of your booking any time up until 14 days from the check-in date and your deposit will remain valid. The value of the deposit will go towards the total payment for your room as shown in your booking confirmation.
We will take a deposit for the value of the first night of your stay (minus the $50 deposit) 14 days before your check-in date. Failure to provide a deposit may result in your booking being cancelled.
The guest will also be liable for the cost of any repairs or replacements in the event of damage to, or loss of, resort property caused by the guest and/or companions during their stay. All cost of repairs or replacements will be deductible from the credit/debit card nominated at the time of booking. In addition, The Swan Valley Retreat reserves the right to charge an excess cleaning charge of $150.00.
All rooms are designed for a maximum of two (2) adult guests.
The Swan Valley Retreat will take a bond of $300 at check-in. If there are any incidentals or damage to our property or rooms then we reserve the right to keep the entire bond.
Cancellations
Free cancellation is provided for all bookings greater than 14 days from check-in. For bookings, less than 14 days from check in you will be liable to pay the full balance for your stay. This does not include the initial $50 booking charge which is non refundable.
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Day Spa
Arrival Time
Please arrive 10 minutes prior to your treatment start time to allow time so you have plenty of time to fill out our intake forms and settle into your treatment. If you arrive late your treatment time will be reduced to ensure the next guest is not delayed. After your treatment, you will be encouraged to stay and relax in our facilities.
Reservations
Our spa gets busy so we recommend booking in advance. Credit card details or gift voucher codes are required at time of booking to secure your reservation.
Sundays & Public Holidays
Please note a 10% surcharge applies on Sundays, gift card redemption's included.
Gift Vouchers
Vouchers are valid for 36 months from the date of purchase. Lost/stolen vouchers cannot be reclaimed.
Cancellations
If you are unable to make your appointment, we kindly request 24 hours notice for all bookings to avoid charges being applied to your cancelled treatment, including gift voucher bookings, which will then be deemed void.
Cancellations within 24 hours will have a charge of 50% of the booking and no-shows will have a charge of 100% of the booking total.
Spa Etiquette
To ensure the comfort and relaxation of all guests, we ask that you keep noise to a bare minimum at all times and respect that the spa is a mobile and smoke-free environment. Though we love children, they are not permitted in the treatment rooms or spa lounge areas and their attendance is discouraged.
Pregnancy
It is important that you advise us of your pregnancy at the time of booking. Some spa treatments may require you to be in your second trimester, while others may not be suitable for pregnant guests.
Health Conditions
Please inform us at the time of booking of any medical or health conditions, allergies or injury, or if you are undergoing radiation or chemotherapy. You are required to discuss with your doctor if treatments are safe for you.
Minimum Age
All guests must be at least 18 years of age to use the spa facilities and services. Guests aged 14 years and above may attend if accompanied by an adult.
Privacy
All personal information shared with us will remain private and confidential.
