Swan Valley Retreat Frequently Asked Questions

Our maximum occupancy per room is 2

Free cancellation is provided for all bookings greater than 14 days from check-in. This does not include the initial 10% booking charge which is taken at the time of booking. For bookings, less than 14 days from check-in in you will be liable to pay the full balance for your stay.

You are welcome to reschedule your booking up until 14 days from the check-in date to a maximum of 6 months from your original booking date and your deposit will remain valid. If you were to reschedule your booking for more than 6 months from your original booking date, a new booking will be made and your original booking will be deemed as cancelled.

You will be charged a 10% deposit at the time of booking. This deposit is for admin-related expenses and is non-refundable in the event of the cancellation of your booking. You are welcome to change the date of your booking any time up until 14 days from the check-in date to a maximum of 6 months from your original booking date and your deposit will remain valid. If you were to reschedule your booking for more than 6 months from your original booking date, a new booking will be made and your original booking will be deemed as cancelled. The value of the deposit will go towards the total payment for your room as shown in your booking confirmation.

We will take the remaining balance for your stay (minus the 10% deposit) 14 days before your check-in date. Failure to provide this payment will result in your booking being cancelled.

We take a $300 hold on your credit card at the time of check-in. This bond is held for any incidentals and is returned to you after check-out. On some occasions the bond can be held by your bank for up to 7 days after we release the bond to you.

We are located at 79 Irwin Street, Henley Brook, Western Australia. You will be able to find us on Maps by searching "The Swan Valley Retreat".

We are sorry but we do not allow pets. We have many farm animals that call our retreat home and we can't confirm that they will get a long with your pets.

Click HERE to see our breakfast options.

We have a king bed in each room. These beds can’t be split into single beds.

We are not completely wheel chair compliant but we do have accommodation rooms that are accessible by ramps and we will be more than happy to accommodate any wheel chair bound persons.

Please bring clothes, toiletries and bathers for our spas. We provide linen and towels just like a normal hotel room.